Subtitles don't show app anymore

Please share the logs, this is too vague to do anything here.

marked #375 (closed) as a duplicate of this issue

Behaves correctly for SSA, SRT, teletext and TTXT here. Please provide more information about "the video" you are having issues with.

All users are reporting problems with subtitles included in the content, not the ones selected from open subtitles. I tried this in 3.3.9 and I can see these logs:

2020-05-18 18:59:23.565581-0700 UltimateIPTV[7868:5947526] [DBG] VoutDisplayEvent 'mouse button' 0 t=6
2020-05-18 18:59:23.565912-0700 UltimateIPTV[7868:5947526] [DBG] VoutDisplayEvent 'mouse button' 0 t=7
2020-05-18 18:59:23.571104-0700 UltimateIPTV[7868:5947751] [DBG] looking for spu decoder module matching "any": 20 candidates
2020-05-18 18:59:23.572473-0700 UltimateIPTV[7868:5947751] [DBG] no spu decoder modules matched
2020-05-18 18:59:23.573904-0700 UltimateIPTV[7868:5947751] [ERR] could not identify codec
2020-05-18 18:59:23.574746-0700 UltimateIPTV[7868:5947751] [ERR] Unidentified codec
2020-05-18 18:59:23.574865-0700 UltimateIPTV[7868:5947751] [ERR] VLC could not identify the audio or video codec
2020-05-18 18:59:23.574978-0700 UltimateIPTV[7868:5947751] [DBG] killing decoder fourcc `    '

However with last version and some other movies I tried I get:

[DBG] adding track[Id 0x4] subtitle (disable) language eng
[WAR] that media doesn't look properly interleaved, will need to seek

If you need any other info please tell me what exactly you want to know.

This used to work for all movies that now are not working anymore. I have hundreds of user reporting the problem.

Another log:

2020-05-18 21:46:40.187382-0700 UltimateIPTV[11896:234843] [ERR] ES_OUT_SET_(GROUP_)PCR  is called too late (jitter of 7670 ms ignored)
2020-05-18 21:46:40.187756-0700 UltimateIPTV[11896:234843] [DBG] killing decoder fourcc `subt'
2020-05-18 21:46:40.187953-0700 UltimateIPTV[11896:234843] [DBG] removing module "subsdec"
2020-05-18 21:46:40.188162-0700 UltimateIPTV[11896:234843] [DBG] looking for spu decoder module matching "any": 20 candidates
2020-05-18 21:46:40.188348-0700 UltimateIPTV[11896:234843] [DBG] using spu decoder module "substx3g"
2020-05-18 21:46:40.188634-0700 UltimateIPTV[11896:234843] [DBG] elst (0) gives 1423909ms (movie)-> 1423909ms (track)
2020-05-18 21:46:40.188985-0700 UltimateIPTV[11896:234847] [DBG] resolving xxx.xx.xx.xxx ...

Sometimes selecting subtitle it shows the chapter number as subtitle text.

Please share a stream dump or sample file so we can test. Thank you.

I cannot share a video because I don't have the right to do so. I can only offer you the logs that your frameworks return. I tested the same video with the app VLC on MacOS and it does the same thing. It seems to show the titles of the chapters as subtitles.

I tested this with movies that used to have working subtitles before.

I'm getting multiple users reporting the problem..I cannot offer you more than this and I hope you can help in some way with some of your test videos.

Ps. I tested this with MKV and MP4.

Hi, if you cannot share the samples you have, you could also try authoring a new sample with a test pattern (using gstreamer or ffmpeg) which matches the characteristics of your original sample and reproduce your bug.

I'm not familiar with doing this. The info I have are the same that I reported above. If for you is easy could you eventually do that and test yourself?

Please install "mediainfo" (the most easiest is using the command line and the tool "Homebrew" to do that) and give us the output of your sample files here (usage is simple, just "mediainfo filename.mp4").

Alright I will send it to you thanks.

General
Unique ID                                : 191980758982469468358615374722255495907 (0x906E26350E0A43CE68F968CF232322E3)
Complete name                            : ..../.../47640.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 500 MiB
Duration                                 : 1 h 40 min
Overall bit rate                         : 693 kb/s
Writing application                      : Lavf58.22.100
Writing library                          : Lavf58.22.100
ErrorDetectionType                       : Per level 1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 40 min
Width                                    : 852 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Writing library                          : x264 core 155 r2901 7d0ff22
Encoding settings                        : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=15 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=150 / keyint_min=15 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=600 / vbv_bufsize=3000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 1 h 40 min
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Default                                  : Yes
Forced                                   : No

And so, there are no subtitles in this file.

Well...VLC shows that there is a subtitle track. How comes?

Also, this is just an example, but there are others from my users that use to have subtitles and now they don't have it anymore. I got the problem reported by several users.

Is there an external subtitles file? like you have movie.mkv and next to it movie.srt?

Generally speaking, mediainfo is better at detecting content than VLC is, so if it says that there are no subtitles in the media, this is trustable.

Right. No there are not other files.

closed

You guys close real issues although they are still in place. I kept getting users telling me their subs don’t work and I know about others that downgraded your pod to make it work again.

If you don't provide a sample file to reproduce the issue with, there is no way we can help. We can't debug and fix an issue that we can't even reproduce.

Subtitles don't show app anymore

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